Exchange & Returns

Cancellations and Returns Policy:

All returns should be sent to:-

Polimil Ltd, 5 Frog Island, Leicester, LE3 5AG
 

You have the right to cancel an order within 7 days of receiving the goods. You must notify us of this by email or letter. If you decide to cancel the order the items will have to be returned by yourself at the customers cost to the above address. It is recommended item(s) are returned by recorded delivery. Should you decide to return goods ordered, unfortunately you may be charged 10% of the item/s value for restocking unless agreed in advance with our staff. If an item is exchanged then the 10% restocking fee does not apply. Unfortunately worn, personalized, bespoke or specially manufactured items cannot be returned. Sorry.

Postage and packing costs are not refundable. An exchanged item may be subject to a new shipping charge.

Refunds will only be paid if items are received in their original packaging, with labels and in perfect condition.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm .