- Our customer service hours are Monday to Friday, 10:00 AM - 02:00 PM
- It is possible to send us a message via our online contact form or should you wish to speak to us by phone, we can be contacted on 0333 335 0438, option 1
Polimil Shipping & Delivery
We offer 2 main shipping options
- Standard Delivery - £5.99
- 24 Hour Express Orders - £6.99
- Orders placed before 01:00 PM (Monday-Friday) will be processed on the same day.
- Orders placed after 01:00 PM will be processed on the following working day
- The majority of orders are dispatched within 1-3 working days
- If you miss this 01:00 PM deadline and require express postage, please contact us and we will do out best to help
- Although we do not offer Saturday Delivery as a standard shipping option, this can be arranged. If you require Saturday delivery please contact us as soon as possible so that this can be arranged and any additional costs can be processed
- Saturday delivery can cost between £15-£25, depending on the size and cost of your order
- Please ensure that all details are entered correctly. Incorrect shipping addresses may cause delays. Email addresses are used for order confirmations, shipping information etc
Orders placed for delivery outside the UK
- We can ship worldwide. Please note that International Orders do not qualify for free shipping. Shipping charges will be confirmed via email before dispatch
Orders placed for delivery to BFPO
- All BFPO orders for delivery outside UK are sent VAT free. If VAT isn't deducted in the checkout it will be done so once the order has been processed.
- £7.50 for orders weighing less than 1kg
- £10.00 for up to a maximum of 25kg.
Privacy & Security
- We respect your privacy
- Any and all information collected on this site will be kept strictly confidential and will NOT be sold, reused, rented, disclosed, or loaned
- Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to
- For further information please see the Credit Card and Privacy sections in our Terms and Conditions. If you have any questions, please feel free to call or e-mail us.
Returns & Replacements
Cancellations and Returns Policy
- All returns should be sent to - Polimil Ltd, 5 Frog Island, Leicester, LE3 5AG. You can start the returns process by clicking here.
Payment, Pricing & Promotions
- We are committed to the best choice of brands at the best value. We stock 1000s of items and try to ensure the best prices. Our guarantee is that if you find exactly the same product cheaper and available from another specialist website we will happily match the price!