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CONTACT US | TRACK MY ORDER | RETURNS

Customer Service

  • Polimil Shipping & Delivery

    We offer 2 main shipping options:
    Standard Delivery: £5.99
    24 Hour Express Orders: £6.99

    - Orders placed before 1pm (Monday-Friday) will be processed on the same day.
    - Orders placed after 1pm will be processed on the following working day.
    - The majority of orders are dispatched within 1-3 working days.
    - If you miss this 1pm deadline and require express postage, please contact us and we will do out best to help.
    - Although we do not offer Saturday Delivery as a standard shipping option, this can be arranged. If you require Saturday delivery please contact us as soon as possible so that this can be arranged and any additional costs can be processed.
    - Saturday delivery can cost between £15-£25, depending on the size and cost of your order.
    - Please ensure that all details are entered correctly. Incorrect shipping addresses may cause delays. Email addresses are used for order confirmations, shipping information etc.

    Orders placed for delivery outside the UK
    We can ship worldwide. Please note that International Orders do not qualify for free shipping. Shipping charges will be confirmed via email before dispatch.

    Orders placed for delivery to BFPO
    • All BFPO orders for delivery outside UK are sent VAT free. If VAT isn't deducted in the checkout it will be done so once the order has been processed.
    • £7.50 for orders weighing less than 1kg
    • £10.00 for up to a maximum of 25kg.
  • Privacy & Security

      - We respect your privacy - Any and all information collected on this site will be kept strictly confidential and will NOT be sold, reused, rented, disclosed, or loaned - Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. - For further information please see the Credit Card and Privacy sections in our Terms and Conditions. If you have any questions, please feel free to call or e-mail us.
  • Returns & Replacements

    Cancellations and Returns Policy
    All returns should be sent to - Polimil Ltd, 5 Frog Island, Leicester, LE3 5AG

    - You have the right to cancel an order within 14 days of receiving the goods. You must notify us of this in writing, this should be by email or letter.
    - Cancelled orders must returned at the customers cost to the above address. It is recommended item(s) are returned by recorded delivery service, this helps ensure the item(s) arrive back with us.
    - Exchanged items may be subject to a reshipping charge
    - Postage and packing costs are not refundable>
    - In the case of faulty items or processing errors, a refund of up to £6.00 for returns postage may be applicable. For this a postage receipt must be provided
    - Unfortunately worn, personalized, bespoke or special order items cannot be returned. We reserve the right to refuse items that are not in a resalable condition. We apologise for any inconvenience.
    - Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.html

  • Customer Services
    - Our customer service hours are Monday to Friday, 10:00 AM - 02:00 PM.
    - It is possible to send us a message via our online contact form or should you wish to speak to us by phone, we can be contacted on 0333 335 0438, option 1.

  • Payment, Pricing & Promotions

    We are committed to the best choice of brands at the best value. We stock 1000s of items and try to ensure the best prices. Our guarantee is that if you find exactly the same product cheaper and available from another specialist website we will happily match the price!