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CONTACT US | TRACK MY ORDER | RETURNS

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Returns


Returns And Cancellation Policy:
  • The customer has the right to cancel an order they have received if we are notified within 14 days of receiving the order.
  • The customer then has 14 days to return the goods to us.
  • You can notify us of this by e-mail or letter, or simply completing the returns form above. If an order is cancelled, the item(s) will have to be returned by the customer, at the customers cost, to the following address:
    Polimil Ltd,
    5 Frog Island,
    Leicester,
    LE3 5AG

  • We are unable to dispatch replacement or exchange items before we have received the returned item.
  • Please see the guidelines below for returning for an exchange or for a refund
  • NOTE: Items must be returned to us in a saleable condition. Items not returned in a saleable condition can be rejected. This may incur a re-shipping charge for the customer.
  • We do not refund return postage costs or packing costs.
  • When returning faulty or incorrect items we can refund up to £6.00 in postage costs. For this, a receipt of postage must be provided.
  • Many customers choose Royal Mail 2nd Class Signed For or My Hermes for economical shipping options.

Returning for an Exchange

  • We do accept exchanges.
  • Where a customer is exchanging for an alternative item, any difference in cost will be charged or refunded as appropriate
  • Items returned to us for an exchange must be in a saleable condition.
  • We do have the right to refuse an exchange where items have been clearly used or damaged. This may incur a re-shipping charge for the customer.
  • Please ensure items are returned with original packing and labelling intact.
  • When returning shoes, please treat the shoe box as part of the product. We advise customers to use a layer of outer packaging, ie. a parcel bag, to help prevent damage to the box.
  • We cannot exchange personalised items, such as Clothing.
  • We are unable to dispatch replacement or exchange items before we have received the returned item.
  • Customers are responsible for the return postage costs.
  • A new shipping cost will be charged for all exchanges. This may be charged to the card used on your original order, or we will send a PayPal payment request to the PayPal account originally paid with
  • We recommend that items are returned using a tracked delivery service. This will help you ensure the item is received by us.

Returning for a Refund
  • We recommend that all returned goods are returned using a tracked delivery service, so that there is proof of delivery back to us.
  • The customer is responsible for any returned goods until they are delivered to us.
  • When returning shoes, please treat the shoe box as part of the product. We advise customers use another layer of outer packaging, ie. a parcel bag, to help prevent damage to the box.
  • Please ensure items are returned with original packing and labelling intact.
  • We cannot accept returns for personalised items, such as Clothing.
  • We do not refund return postage costs.
  • When returning faulty or incorrect items we can refund up to £6.00 in postage costs. For this, a receipt of postage must be provided.
  • INTERNATIONAL ORDERS: No postage is refunded for returned items from outside the UK unless agreed in advance.
  • Faulty items will need to be assessed before we can process an exchange or refund.
  • We aim to process refunds within 3-5 working days. Please note that refunds can potentially take an additional 1-2 working days to appear in your account